SME Cyber First Response Chatbot
Small and medium business are a huge target for cybercriminals. However, it can be hard to provide cyber security services due to their lack of ability to engage in the technical discussions and the economics of providing high cost experts to companies with tight budgets.
We have developed a chatbot that can take a plain English description from a user of their cyber security issue, match it to one of 38 known cyber security attack categories - from phishing to cyber bad leavers - and provide immediate first response advice. Our clients are experiencing around an 85% diagnosis success rate meaning the large majority of cases can be automated - solved with no human interaction.
Our cyber response chatbot can help you…
Provide a unique service - integrating a chatbot into your service that can help your users if they fall victim to online scams or cyber threats is a unique service.
Reduce your costs - handling incoming requests with a chatbot reduces support staff cost and minimises the impact of the cyber issue on the customer.
Effectively support victims - policing cyber crime is difficult. The ability to use a chatbot to categorise the issue, provide immediate support and route the enquiry to the right team is important. Our chatbot can reduce police effort and improve victim support.
Be there 24/7 - having skilled cyber security experts available for incident response is difficult and expensive. Our chatbot is always on and ready to support victims when they need help.
Cyber response Chatbot Use Cases
Insurance
Minimising the severity and cost of a cyber breach is key to profitability for firms providing cyber insurance. Providing immediate advice to deal with the cyber incident is critical. Our chatbot acts as a 24/7, 365 cyber security expert supporting customers with shutting down and recovering from incidents.
SME Cyber Security
SME want to be protected or supported if they get into difficulty online. Providing more functionality through your apps and solutions helps to differentiate your offering and lock out your competitors. Our chatbot can provide your customers with an always on helpline if they have online issues or fall victim to cyber crime.
IT Support
Staffing SME facing support teams with knowledgeable cyber security resource is difficult and costly. Using our technology you can identify issues, automate for standard scenarios and fast-track complex issues through to your team reducing cost and time.
Law Enforcement & Victim Support
Many police forces around the world are tying to get to grips with supporting victims of cyber crime. Once a crime is reported it can take months until the victim is contacted, if they are contacted at all. Using our chatbot, police forces can provide immediate support and guidance to users, as well as automating crime reporting.
How our cyber response chatbot works
The chatbot interface can be added to web page or web application - it can also be implemented as voice, SMS or social media chat. Once the user starts interacting with the chatbot it takes the user through a series of customisable welcome messages and then invites the user to describe the issue they have experienced.
Using Natural Language Processing the description is then broken down into its constituent parts and then run past our knowledge graph. The knowledge graph is our chatbots unique ‘brain’. The ‘brain’ is made up of a complex map of the keywords, symptoms, exploitation methods, recovery options, threat markers, devices and online accounts that are associated with each type of threat. Using a proprietary scoring system the description is run past the knowledge graph and the chatbot is able to predict the most likely issue the user is experiencing - and any other secondary threats that may be involved.
These issues are then confirmed with the user - using plain English descriptions - before first response advice is given. This advice can be given in the chatbot itself or it can link to online content such as a web page. Should the user need more help - or if the chatbot can’t effectively diagnose the issue - then the chatbot can create a case and hand it over to a helpline service.
Cyber Response Chatbot Features
Customisable chat - the script the chatbot works to is completely customisable. You can add your own brand’s tone of voice and provide your own specific advice.
Branding - every visual aspect of the chatbot interface can be modified to reflect your own branding and unique style.
Custom threat scenarios - new issues to be diagnosed can be added to the chatbot at any time. These may be unique to your offering or issues that you would like the chatbot to expand in to.
Integrated threat scenarios - you can also select from the existing 38 threat scenarios to get you started - new threat scenarios are added by the On Your Six team on a regular basis based on intelligence around new threats.
24/7, 365 - our chatbot is always on. You can provide at round a clock service to your users.
Multi-platform - our chatbot can be text, SMS or voice activated. The web interface can be easily added to web pages or mobile apps.
Integration - the chatbot experience can be integrated with existing user accounts if need be to enrich the customer experience.
Reporting - our dashboards provide a range of management information, as well as detailed chat scripts and user feedback data.
Case Study: The Cyber Helpline
The Cyber Helpline provides free, expert advice to victims of cyber crime and online security issues in the UK. The helpline is a not-for-profit staffed by volunteer cyber security experts.
Our chatbot acts as a front door to the helpline, giving all users immediate support 24/7. 90% of all cases that come to the website are handled by a mix of our chatbot and the helplines online guides. With only 1 in 10 cases reaching its volunteers, it has allowed the helpline to deal with a high volume of cases with minimal cost and resource requirements.